Frequently Asked Questions (FAQs)

Welcome to FARSHEEN — Your Desire!
We've answered some of the most common questions our customers may have about ordering watches from our store.

1. Can I ask questions before placing my order?

Absolutely!

If you have any questions about a watch before ordering, feel free to contact us on WhatsApp.

You can ask us about the watch design, dial size, strap or bracelet, material, features, availability, price, or any other product details.

Our team will do its best to help you choose with confidence.

2. Can I ask for more pictures of a watch?

Yes!

If you would like to see additional or available real pictures of a watch before placing your order, simply contact us on WhatsApp.

We'll provide available pictures and product information whenever possible.

We want you to have enough information to make a comfortable purchasing decision.

3. Will I receive the same watch that I ordered?

We always do our best to ensure that you receive the correct watch according to your order.

Your trust is extremely important to us, and we carefully process orders to minimize mistakes.

If you have any questions about the product before ordering, you can contact us and confirm the details with our team.

4. What payment methods do you offer?

We offer Cash on Delivery (COD) for eligible orders across Pakistan.

Depending on availability, we may also accept online payments through methods such as:

JazzCash
Easypaisa
Bank Transfer

For online payment details, please contact us through WhatsApp before making the payment.

5. Do you deliver across Pakistan?

Yes! 🇵🇰

FARSHEEN delivers watches to customers across Pakistan, subject to courier availability and service coverage.

Delivery time may vary depending on your city, location, courier service, weather conditions, holidays, and other circumstances.

6. How long does delivery take?

Delivery times can vary depending on your location and the courier service.

After your order is confirmed and dispatched, we'll provide the available tracking information where applicable.

For an estimated delivery time for your location, contact us on WhatsApp.

7. How can I track my order?

Once your order has been dispatched, you may receive tracking information.

If you haven't received your tracking details or are having trouble tracking your parcel, simply contact us on WhatsApp with your order number or tracking information.

Our team will help you check the status of your order.

8. Will you contact me after I place an order?

We may contact you by phone or WhatsApp to confirm your order and delivery details.

Please make sure you provide an active phone number when placing your order so that we can contact you if necessary.

9. Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible.

If the order has not yet been dispatched, we'll try our best to process your cancellation request.

Once the order has been shipped, cancellation may depend on the shipping and delivery status and our applicable policies.

10. What if I receive the wrong or damaged watch?

If you receive a wrong, damaged, or incorrect product, please contact us as soon as possible.

To help us review the issue, please provide:

Order number
Clear pictures of the product
Pictures/videos of the parcel and packaging
A brief description of the issue

Our team will review your case and guide you according to our Return & Refund Policy.

11. How do returns and refunds work?

Returns and refunds are handled according to our Return & Refund Policy.

If your order qualifies for a return or refund, we'll guide you through the required process.

The eligibility, refund method, and processing time may vary depending on the reason for the return, payment method, and circumstances of the order.

Please review our Return & Refund Policy before placing your order.